Our Auto Group is committed to providing professional, reliable and transparent automotive servicing and repairs. All work is carried out by experienced technicians using appropriate equipment and quality parts. Our team will discuss any additional repairs or services identified during the inspection and, where practical, obtain customer approval before carrying out work beyond the original service requested. Service estimates are based on the vehicle’s condition at the time of assessment and may change if additional faults are discovered. Customers are responsible for providing accurate vehicle information and advising our team of any known issues, warning lights or specific concerns. Payment is due upon completion of the agreed work unless otherwise arranged in advance. Any concerns relating to our workmanship should be raised with our team as soon as possible so they can be assessed and resolved appropriately. All services and repairs are provided in accordance with applicable New Zealand consumer laws, and nothing in this policy limits any rights available to customers under those laws.